Refund policy

Returns and credits are only accepted if authorised by us.

Claims: All claims must be made in writing, preferably by email (info@carpediem.com.au ) with a photograph of the goods, specifying the reason for the claim, within 7 days of receiving the goods. Products authorised for return must be returned in the original boxes with the correct supporting paperwork provided by us. Failure to claim within 7 days constitutes full acceptance of the goods.

Returns: You agree that we cannot warrant that a Product you decide to order is appropriate for you or suits your needs, and only you know the purpose for which you intend to apply a Product you order and that we are not responsible for the choice you make regarding the product that you order;

If we agree to accept the return of any goods, they must be in their original packaging and carton. You must organise and pay for the freight costs of the return, and any damages are your responsibility and will be invoice to you as necessary.