Shipping policy

Orders will be sent via our nominated carrier on your behalf and all freight costs are invoiced directly to you. Any delivery dates are given in good faith having regard to known conditions at time of dispatch and we will endeavor to meet your specific order and delivery dates. However, delivery time is subject to possible changes in delivery conditions and we are not liable for damages arising from delays in delivery. If you wish to organise your own freight and/or collection from our warehouse, you accept full liability for the goods from the time they are collected from us and we accept no liability for the carriage or delivery of the goods.


Please provide clear delivery instructions for delivery during business hours between Monday and Friday. Any special delivery instructions must be advised prior to dispatch (preferably at the time of ordering). If no one is available to sign for the goods, the freight carrier will leave a note at the delivery address and the goods will be returned to the carrier’s local depot.

You can opt to give us an ‘Authority to Leave’ where we authorise the carrier to leave the order unattended at your address if no one is available to receive the delivery. But this is entirely at your risk and neither Carpe Diem home nor the transport company assumes any responsibility for damaged or missing items.